Central to the success of any business is the effectiveness of those employed within it. The Building Cleaning industry is no different. Nationally, the value of Commercial Building Cleaning contracts in the UK total some £10 billion and employs somewhere in the region of 850,000 people, the majority of whom are cleaning operatives.
As a result, the single, most important resource of any organisation involved in the cleaning of buildings is the people who carry out the cleaning. Therefore, it would seem that the introduction of an effective training regime for cleaning operatives would be an investment well worth making in ensuring the success of your operation.
When considering the introduction of staff training within your own organisation, it is important that you consider the job you are taking on. For instance, in order for cleaning operatives to properly identify the correct product to use on any given surface, they must have an understanding of why the product cleans, how the product can be applied, how the surface being cleaned can be affected and the standard that can be achieved.
To be able to do this, knowledge of all of the various components that makes up an efficient cleaning regime is imperative. I would like you to consider some of the fundamental aspects of cleaning in order to help you understand the importance of each in the overall delivery of an efficient cleaning service.
The common perception of the cleaning industry, from those who know no better, is that it is simple, menial work that can be done with little or no thought by anyone. Those of us who have had any kind of input into the delivery of efficient, cost effective cleaning services know that this perception is totally unjustified. In actual fact, the opposite is the case; your ability to provide high quality cleaning services at a competitive price will be greatly improved if there is appropriate investment in the most important resource at your disposal...cleaning operatives!
Making adequate provision for the development of a well trained workforce will have many added benefits. Examples of these would be:
1. Increased Morale
By investing in training and continuous development, cleaning operatives will inevitably feel more valued as a member of the workforce. This can lead to increases in staff morale, reductions in sickness levels and, perhaps most importantly, staff will become more productive.
2. Increased Cost-Effectiveness In addition to the increases in efficiency and productivity, training will inevitably lead to cleaners being less wasteful when using cleaning chemicals. Indeed, as well as poor use of chemical cleaning products, staff could also be using inappropriate products, which can be costly and ineffective. This can be eradicated almost immediately.
Another area where costs will be reduced is through training staff to care for their cleaning equipment. Proper routine cleaning and maintenance of machinery and equipment will increase their useful working life, thus significantly reducing costs. Also, the avoidance of potentially expensive personal injury compensation claims from employees can only be achieved through the provision of effective training.
3. A Safer Working Environment
If the proper emphasis is placed on all Health and Safety issues within the overall cleaning regime, you can ensure that cleaning operatives make a valuable and measurable contribution in ensuring a safe working environment for all users of the building.
The main area of concern for cleaning operatives is to take steps to ensure that all staff are aware of the dangers associated with the use of potentially harmful cleaning chemicals and cleaning equipment, and it is essential they are properly trained in their safe use. A principle aim of any organisation should be to adopt a positive attitude towards health and safety throughout the workforce.
4. Increased Business Development Opportunities
Training in specialist procedures will lead to greater business development opportunities. Any company that places a greater emphasis on staff training and development will be in a much better position to adapt to the changing demands of its customer base.
At Janitorial Express, we are currently providing cleaning and janitorial supplies to an ever-increasingly diverse range of customers within the industry from small independent companies through to large metropolitan local authorities. This wealth of experience has provided us with a unique insight into the problems encountered by our customers when attempting to provide good quality, value for money services in the face of increasing competition within the industry.
With this in mind, Jangro have developed “Training for Results”. The pack is aimed at providing managers and supervisors with a comprehensive resource pack that can be used in conjunction with the Video and PowerPoint presentations as part of a training course.
I have listed below 7 of these resources available, sbscribe to this Blog and I’ll send you the first one for free.
A best practice guidance booklet provides straightforward, practical guidance on developing and improving safe working practices within your own organisation, click here to download
PROCESS RISK ASSESSMENTS
Each cleaning task is considered a process and business owners are expected to carry out a risk assessment on each task carried out by their staff. Again Jangro provides Process Risk Assessments for most cleaning tasks free of charge to its customers.
SAFE WORKING PROCEEDURE DOCUMENTS
Once a risk assessment has been carried, a Safe Working Procedure Document has to be created to ensure the process is carried out safely. You’ve guessed it Jangro also provides these free of charge,
WORK EQUIPMENT RISKS ASSESSMENTS
Jangro also produce risk assessments on most of the cleaning machines they sell and these are available to purchasers of the equipment. See Work Equipment Risk Assessments.
PRODUCT RISK ASSESSMENTS
Under COSHH contractors or building owners (where they under take cleaning “in-house”) must produce a comprehensive Risk Assessment for every chemical they use. Were contractors are used the responsibility lies with them
PRODUCT USAGE GUIDES
Although not required under health and safety legislation Product Usage Guides or PUG’s for short, are pictorial explanations of how to use each of the Jangro products. They can be very helpful when the cleaner’s first langue is not English, as each stage of the process is explained by diagrams.
A modern Janitorial Supply House these days, is about so much more than just supplying products, if your supplier is not providing this level of support perhaps you should be asking, why not?
Look out for Jangro's soon to be launched on line training facility, which is sure to cut training costs dramatically.
If you need more information, call us on 020 7700 3322 or email email@example.com
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